Governance & Framework
Project governance structure, Balanced Scorecard framework, and delivery approach for the Digital Experience Integration Project.
Three-Tier Governance Model
The project operates under a structured governance model ensuring clear accountability, decision-making authority, and stakeholder alignment across three organizational levels.
Tier 1: Steering Committee
Strategic Oversight
Composition
Executive SponsorsAuthority LeadershipKey Stakeholders
Key Responsibilities
- Approve major decisions and scope changes
- Monitor strategic alignment
- Address escalated risks
- Approve phase gate transitions
- Review business value realization
Tier 2: Project Management Office
Tactical Management
Composition
Project ManagerTechnical LeadBusiness Analyst
Key Responsibilities
- Track project progress
- Manage deliverables and timelines
- Identify and escalate risks
- Coordinate resource allocation
- Maintain project documentation
Tier 3: Working Teams
Execution
Composition
Integration DevelopersQA EngineersSpecialists
Key Responsibilities
- Execute assigned tasks
- Report progress and blockers
- Maintain quality standards
- Collaborate across teams
- Document lessons learned
Decision Authority Matrix
Decision Type
Authority
Escalation
Daily execution
Project Manager
PMO
Scope < 5%
PMO
Steering Committee
Scope > 5%
Steering Committee
Executive Sponsor
Budget < 10%
PMO
Steering Committee
Timeline < 2 weeks
PMO
Steering Committee